AuraSuite ensures no guest request is ever missed—automatically capturing calls, creating tasks, routing them intelligently, and giving you real-time insights into team performance and guest trends.
Request comes in via phone
Request detected & transcribed
Routed to the right team
Self-assign from shared queue
Guest data for better insights
Here's the magic: A guest calls the front desk. If your staff picks up, our AI listens in the background and captures the request. If your front desk is busy, the AI answers and handles the call seamlessly.
The system understands natural language requests—"Can I get extra towels?", "The AC isn't working", "We'd like to order room service"—and instantly creates a task that's automatically routed to the right team's shared queue.
Staff pick up tasks from a centralized queue based on availability, ensuring every request is handled promptly. No more guessing who's doing what—just clear accountability and seamless service.
Managers get a real-time dashboard showing all active requests across all departments—what's pending, what's in progress, and what's been completed. Finally, you have complete operational visibility at your fingertips.
Everything is tracked automatically—every request, response time, and completion—giving you powerful analytics on guest needs, peak service times, and team performance. It's the operational data hotel owners have always wanted but could never capture.
Why hotels love AuraSuite
"Guests wait too long for basic requests; staff are stretched too thin"
→We automate the call → task flow and reduce interruptions
"No centralized tracking or visibility; mistakes and delays are common"
→We create, route, and track every request from start to finish
"Not enough staff during rush hours; difficult to scale service on demand"
→AI handles overflow calls and ensures consistent service even when short-staffed
Every guest call is captured and converted into an actionable task, ensuring nothing falls through the cracks.
Track every request, response time, and pattern. Finally get the analytics that drive smart decisions.
Works through your existing phone system. Guests simply call—no downloads, no friction.
To revolutionize the hospitality industry by seamlessly blending human warmth with artificial intelligence, creating extraordinary guest experiences while empowering hotel staff to focus on what matters most—genuine human connection.
We're not just building another chatbot or ticketing system. We're creating the AI-powered infrastructure that makes great hospitality scalable, ensuring every guest feels personally cared for while your team operates at peak efficiency.